Terms & Conditions

1. General:
By purchasing class packs or booking classes with Pinjarra Pilates, you agree to the following terms and conditions.

2. Class Packs:
Class packs are non-transferable and non-refundable.
All class packs have an expiration date. Unused classes will expire after the specified period from the date of purchase.
Class packs cannot be shared between clients.

3. Booking and Cancellation Policy:
Classes must be booked in advance through our online booking system, via phone, or in person at the studio.
If you need to cancel a booked class, you must do so at least 12 hours in advance to avoid the loss of the class credit.
Cancellations made less than 12 hours before the class start time will result in a forfeit of the class credit.
No-shows will be charged the full class fee or forfeit the class credit.

4. Late Arrivals:
Please arrive at least 5 minutes before the class start time.
If you arrive more than 10 minutes late, you may not be allowed to join the class for safety reasons and to avoid disruption. The class credit will be forfeited.

5. Health and Safety:
Clients must inform the instructor of any injuries, illnesses, or medical conditions prior to the class.
Clients are responsible for ensuring they are in suitable physical condition to participate in classes.
Pinjarra Pilates reserves the right to refuse participation if the instructor believes it is unsafe for the client to participate.

6. Studio Etiquette:
Please wear appropriate attire and clean, non-slip socks or bare feet during classes.
Mobile phones should be silenced or turned off during class.
Respect other clients and maintain a quiet and focused environment.

7. Illness Policy:
Clients must follow all current health and safety guidelines related to COVID-19 and other illnesses as outlined by Pinjarra Pilates.
If you are experiencing any symptoms of illness, please do not attend the class and notify the studio as soon as possible.

8. Liability Waiver:
By purchasing class packs or booking classes, you acknowledge and accept the risks associated with physical exercise and agree to release Pinjarra Pilates, its parent company, instructors, and staff from any liability related to injuries or health issues that may occur during participation.

9. Photography/Video Release: I give permission for Pinjarra Pilates to take photographs or videos of me during classes for promotional purposes. I understand that these images may be used on social media, websites, or other marketing materials.

Changes to Terms:
Pinjarra Pilates reserves the right to update or modify these terms and conditions at any time. Any changes will be communicated via our website or email.

Contact Information:
For any questions or concerns, please contact us at [email protected].

By purchasing class packs or booking a class, you acknowledge that you have read, understood, and agree to these Terms and Conditions.